A: Go to: PBS Access Portal. Use 1158 as the Portfolio Code. Select Agent or Insured, input your username, and password.
Q: How do I reset my password, or is my account suspended?
A: If your account is suspended and/or you need your password reset, please email [email protected].
Q: What types of payments do you accept?
A: ACH or Credit/Debit Card**
Recurring ACH payments are available
Automated Pay-by-Phone or with a live Customer Service Representative
Pay-by-Mail
Credit/Debit Card** transactions will be charged a 3.00% processing fee
Q: Has the policy been reinstated?
A: Only the insurance company can reinstate insurance coverage. Payments on an account do not automatically reinstate coverage. A request for reinstatement will be sent to all parties once your account is brought current. To verify if the policy was reinstated, please contact your agent directly.
Q: Do I need to provide an insured email and insured phone number?
A: TSGPF uses the email and phone number to contact the insured to help prevent accounts from cancelling.
Q: I cancelled my policy, why am I still getting bills?
A: The account remains active and the policyholder will continue to get billed until the loan is paid in full.
Q: Will my ACH information transfer to my new loan?
A: A new form will need to be completed for your new loan. Click here for a new ACH form.
Q: Where do I mail/overnight my payment?
TSG Premium Finance, LLC. Attn: Lockbox #931960 3585 Atlanta Avenue Hapeville, GA 30354-1705
Q: What do I do if my payments were returned for insufficient funds (NSF)?
A: If your payment was rejected for NSF, you can replace your payment via Automated Clearing House (ACH), money order, or cashier’s check. You can also make an online credit/debit card payment here. For additional information, please contact our Customer Service Team at (210) 524-7100 or email us.
