- Q: How do I access my TSGPF account?
- A: Go to: PBS Access Portal. Use 1158 as the Portfolio Code. Select Agent or Insured, input your username, and password.
- Q: How do I reset my password, or is my account suspended?
- A: If your account is suspended and/or you need your password reset, please email [email protected].
- Q: What types of payments do you accept?
- A: ACH or Credit/Debit Card**
- Recurring ACH payments are available
- Automated Pay-by-Phone or with a live Customer Service Representative
- Pay-by-Mail
- Credit/Debit Card** transactions will be charged a 3.00% processing fee
- Q: Has the policy been reinstated?
- A: Only the insurance company can reinstate insurance coverage. Payments on an account do not automatically reinstate coverage. A request for reinstatement will be sent to all parties once your account is brought current. To verify if the policy was reinstated, please contact your agent directly.
- Q: Do I need to provide an insured email and insured phone number?
- A: TSGPF uses the email and phone number to contact the insured to help prevent accounts from cancelling.
- Q: I cancelled my policy, why am I still getting bills?
- A: The account remains active and the policyholder will continue to get billed until the loan is paid in full.
- Q: Will my ACH information transfer to my new loan?
- A: A new form will need to be completed for your new loan. Click here for a new ACH form.
- Q: Where do I mail/overnight my payment?
- TSG Premium Finance, LLC.
Attn: Lockbox #931960
3585 Atlanta Avenue
Hapeville, GA 30354-1705
- Q: What do I do if my payments were returned for insufficient funds (NSF)?
- A: If your payment was rejected for NSF, you can replace your payment via Automated Clearing House (ACH), money order, or cashier’s check. You can also make an online credit/debit card payment here. For additional information, please contact our Customer Service Team at (210) 524-7100 or email us.
